Warranty Policy, Manuals and Others Documents

Laptop’s Serial Number

Option 1: Check the Bottom of Your Laptop

  1. Power off the laptop: Make sure your laptop is completely turned off to avoid any damage or malfunction while handling it.
  2. Disconnect all cables: Unplug all connected devices, such as the power cable, USB devices, and external accessories.
  3. Flip the laptop upside down: Place the laptop on a soft surface to avoid scratching or damaging the exterior. Carefully turn the laptop over so the bottom is facing up.
  4. Locate the serial number label: Look for a sticker on the bottom panel of the laptop. This label might also include other important information like the model number and regulatory certifications. The serial number is typically labeled as “Serial Number,” “SN,” or “S/N.
  5. Record the serial number: Write down the 14 Digit serial number exactly as it appears. It is usually a combination of letters and numbers.

Example Format:

  • SN: D5BDXXXXXXXXXX

Option 2: Check Your Laptop’s BIOS

  1. Restart your laptop: Save any open work, close all applications, and reboot your laptop.
  2. Enter the BIOS: As your laptop starts to boot up, repeatedly press the "Delete" key until you enter the BIOS or UEFI setup screen.
  3. Find the serial number in BIOS: Once in the BIOS, navigate to the System Information or Main tab (the layout of the BIOS menu can differ between laptop brands). Look for the Serial Number or System Serial Number entry.
  4. Record the serial number: Note down the serial number as displayed in the BIOS.

Option 3: Check the Laptop's Packaging or Invoice

  1. Locate the original packaging: If you still have the box your laptop came in, check the exterior for a label containing the serial number. Manufacturers often print the serial number on the box alongside the product’s barcode.
  2. Check the invoice or receipt: If you bought your laptop from a retailer or an online store, the serial number may also be listed on your purchase invoice or receipt. Look for labels marked “Serial Number”, “S/N”, or “SN.”
  3. Record the serial number: Write down the serial number from the packaging or invoice.

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    DCL Laptop Warranty Policy (One Student One Laptop Project)

    1. Warranty Coverage

    DCL warrants that each DCL-branded laptop is free from defects in materials and workmanship under normal use for the applicable warranty period, starting from the DIU Laptop distribution ceremony date and initial part of Student ID Number.

    • Laptop Hardware: Covered under this warranty for 12(Twelve) months.
    • Battery: Covered for 06(Six) months warranty period. [Battery life will decrease over time, and this reduction is not covered under warranty.]
    • LCD Display: DCL’s LCD Display defect policy does not covers the replacement of LCD screens under the following conditions: Single line appears  or 01 (One) Dead Pixel
    • Accessories: Bundled accessories such as power adapters are covered for 06(Six) months.


    2. Warranty Services
    • Repair or Replacement: During the warranty period, DCL will repair or replace defective parts with new or reconditioned parts of equivalent or better performance. The decision to repair or replace the unit will be made at DCL’s discretion.
    • Mail-in/On-site Service: DCL will provide mail-in or on-site service depending on the nature of the issue and the product’s location. Shipping costs for returning products under warranty will be covered by DCL, provided the customer follows the shipping guidelines issued during the service request process.
    • Product Receiving & Delivery: DCL service center will give a receipt copy to the customers against the received item(s) with estimated date of delivery. During the delivery time, the receipt copy must be returned. Student's must show delivery time, their own student id card.
    • Service Duration: DCL is committed to solve all warranty claims within 72 working hours. Branded product components replacement may vary due to the manufacturer/distributor acceptance. DCL will provide warranty as soon as possible after confirmation from our manufacturer/distributor. Replacement warranty may need more time to get replacement from the manufacturer.


    3. Warranty Does not Cover

    The warranty does not cover the following:

    • Void Seal/Sticker Issues: If the Warranty Void Sticker/Seal is broken or torn or removed or tempered.
    • Software Issues: Problems related to software, operating systems, or third-party programs.
    • External Damage: Physical damage due to accidents, abuse, misuse, power surges, liquid spills, unauthorized repairs, accidents, unsuitable environments, or improper maintenance, preservation of the systems e.g. not duly covered on/off time, not protected from insects/animals like cockroach lizard, rat etc.
    • Third-Party Products: Non-DCL branded products or accessories.
    • Normal Wear and Tear: Cosmetic damages such as scratches, dents, or gradual deterioration that do not affect the product's functionality.
    • Unauthorized Modifications: Repairs, alterations, or modifications performed by anyone other than DCL or its authorized service providers.


    4. Customer Responsibilities

    Before requesting warranty service, customers are required to:

    • Data Backup: Ensure that all data is backed up before submitting the device for service. DCL is not responsible for the loss of any data during repairs or replacements.
    • Proof of Purchase: Present An authorized/valid ID card.
    • Maintenance: Follow the guidelines in the user manual for proper usage and maintenance of the product.


    5. Laptop Care
    • Always use updated anti-virus software in your systems to prevent problems like system crash, data loss, BIOS damage, HDD fault or bad sector etc.
    • Don't install unnecessary software and remove unused software to increase system speed.
    • Before using a CD/ Pen Drive please check it for viruses.
    • Check that your power line is properly grounded and use a stabilizer or UPS to protect your system from high voltage.
    • Keep your PC in a dry & dust free room under moderate temperature. Never plug or unplug or move the systems or any components when it is powered on.
    • Clean your CD/DVD R/W Rom


    6. Claiming Warranty Service

    To request warranty service, customers can contact DCL's customer support:

    • Online Support: Visit www.daffodil-bd.com/requests and submit a service request.
    • Phone Support: Call our customer service hotline at [+880 1713 493 155].

    DCL service representatives may guide customers through remote troubleshooting steps. If the problem cannot be resolved remotely, DCL will arrange for repair or replacement as needed. All replacement parts must be claimed within 15 working days before warranty expiry date.

    7. Limitations of Liability

    To the extent permitted by local law, DCL’s liability is limited to the repair or replacement of the product. DCL is not responsible for any incidental, special, or consequential damages, including but not limited to loss of profits, business, goodwill, or data. The maximum liability of DCL shall not exceed the purchase price of the laptop.

    8. Transferability

    This warranty is only applicable to the original purchaser of the product and is not transferable to any subsequent owner.

    9. Warranty Extensions

    Customers can opt for extended warranties by purchasing an extension at the time of laptop purchase or within the warranty period. Please contact DCL sales or customer service for more information on extended warranty options.

    [N.B.: DCL Preserves the right of further modification in warranty terms or conditions without prior notice.]

    DCL Laptop Warranty Policy

    1. Warranty Coverage

    DCL warrants that each DCL-branded laptop is free from defects in materials and workmanship under normal use for the applicable warranty period, starting from the original date of purchase.

    • Laptop Hardware: Covered under this warranty for 24(Twenty Four) months.
    • Battery: Covered for 12(Twelve) months warranty period. [Battery life will decrease over time, and this reduction is not covered under warranty.]
    • LCD Display: DCL’s LCD Display defect policy does not covers the replacement of LCD screens under the following conditions: Single line appears or 01 (One) Dead Pixel
    • Accessories: Bundled accessories such as power adapters are covered for 12(Twelve) months.


    2. Warranty Services

    • Repair or Replacement: During the warranty period, DCL will repair or replace defective parts with new or reconditioned parts of equivalent or better performance. The decision to repair or replace the unit will be made at DCL’s discretion.
    • Mail-in/On-site Service: DCL will provide mail-in or on-site service depending on the nature of the issue and the product’s location. Shipping costs for returning products under warranty will be covered by DCL, provided the customer follows the shipping guidelines issued during the service request process.
    • Product Receiving & Delivery: DCL service center will give a receipt copy to the customers against the received item(s) with estimated date of delivery. During the delivery time, the receipt copy must be returned. Student's must show delivery time, their own student id card.
    • Service Duration: DCL is committed to solve all warranty claims within 72 working hours. Branded product components replacement may vary due to the manufacturer/distributor acceptance. DCL will provide warranty as soon as possible after confirmation from our manufacturer/distributor. Replacement warranty may need more time to get replacement from the manufacturer.


    3. Warranty Does not Cover

    The warranty does not cover the following:

    • Void Seal/Sticker Issues: If the Warranty Void Sticker/Seal is broken or torn or removed or tempered.
    • Software Issues: Problems related to software, operating systems, or third-party programs.
    • External Damage: Physical damage due to accidents, abuse, misuse, power surges, liquid spills, unauthorized repairs, accidents, unsuitable environments, or improper maintenance, preservation of the systems e.g. not duly covered on/off time, not protected from insects/animals like cockroach lizard, rat etc.
    • Third-Party Products: Non-DCL branded products or accessories.
    • Normal Wear and Tear: Cosmetic damages such as scratches, dents, or gradual deterioration that do not affect the product's functionality.
    • Unauthorized Modifications: Repairs, alterations, or modifications performed by anyone other than DCL or its authorized service providers.


    4. Customer Responsibilities

    Before requesting warranty service, customers are required to:

    • Data Backup: Ensure that all data is backed up before submitting the device for service. DCL is not responsible for the loss of any data during repairs or replacements.
    • Proof of Purchase: Present the original purchase receipt to verify the warranty claim.
    • Maintenance: Follow the guidelines in the user manual for proper usage and maintenance of the product.


    5. Laptop Care

    • Always use updated anti-virus software in your systems to prevent problems like system crash, data loss, BIOS damage, HDD fault or bad sector etc.
    • Don't install unnecessary software and remove unused software to increase system speed.
    • Before using a CD/ Pen Drive please check it for viruses.
    • Check that your power line is properly grounded and use a stabilizer or UPS to protect your system from high voltage.
    • Keep your PC in a dry & dust free room under moderate temperature. Never plug or unplug or move the systems or any components when it is powered on.
    • Clean your CD/DVD R/W Rom


    6. Claiming Warranty Service

    To request warranty service, customers can contact DCL's customer support:

    • Online Support: Visit www.daffodil-bd.com/requests and submit a service request.
    • Phone Support: Call our customer service hotline at [+880 1713 493 155].

    DCL service representatives may guide customers through remote troubleshooting steps. If the problem cannot be resolved remotely, DCL will arrange for repair or replacement as needed.

    7. Limitations of Liability

    To the extent permitted by local law, DCL’s liability is limited to the repair or replacement of the product. DCL is not responsible for any incidental, special, or consequential damages, including but not limited to loss of profits, business, goodwill, or data. The maximum liability of DCL shall not exceed the purchase price of the laptop.

    8. Transferability

    This warranty is only applicable to the original purchaser of the product and is not transferable to any subsequent owner.

    9. Warranty Extensions

    Customers can opt for extended warranties by purchasing an extension at the time of laptop purchase or within the warranty period. Please contact DCL sales or customer service for more information on extended warranty options.

    [N.B.: DCL Preserves the right of further modification in warranty terms or conditions without prior notice.]